Refund & Cancellation Policy

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SharpReply sells prepaid assistant minutes as one-time purchases. This policy explains cancellations and when you can get a refund.

Cancellations

SharpReply has no subscription, so there is nothing recurring to cancel — you are never charged automatically. New accounts include free minutes so you can evaluate the product before making any payment. You can stop buying minutes at any time and keep using any balance you have.

When you’re eligible for a refund

Duplicate or accidental charge: if you were charged more than once for the same purchase, we refund the extra charge in full.
Payment succeeded but minutes weren’t credited: if a technical error meant your account wasn’t credited, we will either credit the minutes or refund the payment in full.
Unused minutes: if you have not used any of the minutes from a purchase, you may request a full refund of that purchase within 7 days. If you have used part of the pack, we may refund the unused portion on a pro-rata basis at our discretion.

What isn’t refundable

Minutes that have already been consumed in live sessions.
Free minutes granted at signup (they carry no monetary value).
Dissatisfaction with the quality of individual AI suggestions, which are aids you review and use at your discretion. If the product isn’t working for you, please contact us — we’ll try to make it right.

How to request a refund

Email hello@sharpreplyai.com from the address on your account with your Razorpay payment ID (or the payment receipt) and a short description of the issue. We aim to respond within 2 business days.

How refunds are issued

Approved refunds are processed back to your original payment method through Razorpay, typically within 5–7 business days, after which your bank or card issuer may take additional time to reflect the amount.

Refunds are issued in the currency you were originally charged in — INR for purchases made in India, USD for international purchases. If your bank converted that amount into a different currency, the figure that lands back in your account may differ slightly from the one that left it, because exchange rates move between the two dates and your bank may charge its own conversion fee. That difference is your bank's, not a partial refund on our side; we always return the full amount approved.

Contact

Questions about this policy? Email hello@sharpreplyai.com.